Frequently Asked Questions
Who is Chrisco Hampers?
Simply put, we are the best way to put YOUR holidays on LAYAWAY!
Our team has been delivering baskets to thousands of Canadian families since
How does it work?
It's easy! Browse our catalogue or check out our summer & Christmas Hampers by clicking on the links to the left. Choose which groceries and gifts you would like to have delivered in Summer or at Christmas (Many of our current customers order for both!). Start your customized layaway program by ordering online or through our call centre at 1-800-847-0236. Make your payments over the year, and sit back and relax as we
And, don’t forget - Chrisco Hampers is not just about food Hampers! We now offer household products, electronics, toy and gifts and gift cards.
What is included in the price of the Hampers?
Basket prices include the food, all taxes, as well as shipping and handling of your order**. Just think of the savings in gas, no waiting in line-ups at the store, and most importantly, the time you will save! One price - from our catalogue to your door! Some people say that they can buy the same amount of food at the grocery store for less. That may be true today, but remember that our prices are LOCKED IN for a FULL YEAR. Retail prices always seem to be going up but not with Chrisco Hampers!
** If you live in an area deemed rural by Canada Post, delivery charges may apply. These will be confirmed at the time of your order
How do I place an order?
It’s so easy! You can order on our secure website,
Can I order a Basket as a gift for someone else?
Yes! When you order, simply let us know that it's a gift and we'll use the recipient's address for delivery. Be sure to provide their complete delivery address, including buzzer code or special instructions, and their phone number. At delivery time, we will write to them to let them know of their delivery date.
I am a customer of an Agent - what should I know?
Having an agent is great! They are current Chrisco Hampers customers, and therefore have some experience! Your agent may help you place your
Can I customize my Basket?
Because we will be packing thousands of food Baskets it's just too hard for you to choose individual items that will go in your Basket and for us to pack it.
Can I change my order?
Summer 2017: April 14, 2017
Christmas 2016: Oct 1, 2016
When are the Final Payment Dates?
Summer 2017: May 5, 2017
Christmas 2016: Oct 21, 2016
How do I pay for my order?
- Pre-authorized debit the only way to order online if you are placing your order online, you will
askedfor your banking details;
- Internet banking
- Bill Payment at your bank (use your Chrisco Hampers customer number as your Account Number
- Cheques - Please make payable to Chrisco Hampers Inc
- Money orders - Please make payable to Chrisco Hampers Inc
Pre-authorized debit straight from your bank account is the most convenient for regularly scheduled payments. You pick the payment
Full payment for your order must be received by the final payment date. If you have not completed your payments for your order, we will reduce the order to the amount paid. If you pay by cheque, money order or telephone banking, please be sure to send it in so we have it before the final payment date.
What is your refund policy?
All payments made to your order are held as
Chrisco Hampers No Refund policy takes effect 15 days after you place your order. Upon approval by Chrisco Hampers, at our sole discretion, any permitted cancellation after such day will be subject to a 25% administration fee based upon the amount you paid to the date of cancellation.
Where does Chrisco Hampers Deliver?
Chrisco Hampers is pleased to be
When do I get my Baskets?
All orders will be delivered between
You'll need to make arrangements to be home on that day:
- A few weeks before delivery, we will
- Delivery advice letters are mailed to the delivery address
- Gift Certificates will be sent by registered mail, so you have time to plan your shopping trip!
- Electronics, toys and gifts or other
non groceryproducts may arrive separately from your grocery delivery if they require signature for delivery
- Chrisco Canada MUST be notified within 24 hours of receiving delivery of any delivery issues i.e. damages, missing items
Will I receive the same products as shown in the catalogue?
We make every effort to supply products exactly as listed in the catalogue. All meats are shipped frozen. Slight variations in weight may occur due to the changes in manufacturing and delivery. Note: All meat weights are average package weight. If necessary, substitutions may be made for products of equal or greater retail value. All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco Hampers will not be responsible. Product images are for illustrative purposes only. Your order will arrive in boxes as "dry product" or "frozen product". Fresh products are shown in the catalogue and website as illustrative images only.
About 'Best Before' dates
Chrisco Hampers works very closely with our suppliers to ensure quality control and product freshness. Our food products are received directly from the manufacturers, just in time for our packing season. As our meat and freezer Baskets are shipped to our customers frozen, our manufacturer partners flash freeze products that are normally sold fresh at their freshest and ship them directly to our Frozen Packing facility. As these items are normally sold fresh, they contain a manufacturer’s stamped Best Before Date relating to the product as if it had been sold fresh in a grocery store, when the product is not frozen. The process of flash freezing and keeping the product frozen allows our customers to keep these products in their freezers for up to 6 months. Once the products have been thawed they should be cooked according to the package instructions and consumed immediately.
Terms and Conditions
When placing an order online, you will be asked to agree to the terms and conditions.
A change of address, phone number?
Please let us know as soon as possible! For your own security, if you call us with a change of address, we will ask you some security questions.
Mail: Chrisco Hampers PO BOX 126 STN LCD 1, BURLINGTON ON L7R 3X8
Do you have an email address?
Do we have your email address? We are moving towards a greener environment - and are emailing the majority of our customer correspondence. So, don't forget to update us with your email address... it's the best way for us to share the latest Chrisco Hampers news with you
Payments and Adjustments
By placing your order, you acknowledge that all your payments before the final payment date for the catalogue will be held by Chrisco Hampers as non-refundable deposits, and at such time Chrisco Hampers will apply the non-refundable deposits against the purchase price of your order.
Auto-renewal Headstart Plan
Your direct debit payments will continue until your order is fully paid. After your Final payment date for the
We reserve the right to deduct a $5 monthly administration fee from any credit balance on an inactive account.
All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco Hampers will not be responsible. Product images are for illustrative purposes only.
Your right to cancel your order
You may cancel this agreement from the day you enter the agreement until 15 days thereafter. You do not need a reason to cancel during this period. If you do not receive your order within 30 days of the delivery date on your delivery advice letter, you may cancel this agreement within one year of the contract date. You lose that right if you accept delivery after the 30 days. There may be other grounds for extended cancellation required by law in your province. For more information, you may contact your provincial/territorial consumer affairs office.
If you cancel this agreement on any of the grounds set out above, Chrisco Hampers will refund your money in 15 days. To cancel, you must give notice of cancellation to Chrisco Hampers, P.O. Box 126 STN LCD 1, Burlington, ON L7R 3X8 (fax: 1.877.323.3983).
You must give notice by a method of cancellation that will allow you to prove that you gave notice, including Mail,Email or fax.
How do I create an online account?
Customers need to register online first whether you are a NEW or OLD customer. Simply click register at the top right of the home page and enter your information to set up an online account. If you are an existing customer, once you have registered there will be an option to enter your customer number with Chrisco Hampers. By entering your customer number, it ensures that all your details are handled correctly.
For future visits, you can login using your e-mail and password.
Why can't I
view / change my order online?
You can place new orders and update mailing and banking information online. To make changes to your existing orders you must call or e-mail Chrisco Hampers and a customer service representative will help you.
Why can't I view my order history online?
Your order history will only show orders placed online since our new site launched at Christmas 2013. Orders placed on our previous site or by other methods will not show as your order history. For access to other order
Call us at 1.800.847.0236. Our team will answer your questions promptly and