Careers at Chrisco

Customer Service Team - Bilingual Customer Service Agent:  Posted March 19 2018

Chrisco Canada has been delivering stress free holidays across Canada, Australia and New Zealand for over 40 years.  We provide a great range of groceries and gifts for Christmas & Summer to thousands of families across Canada, based on flexible payment schedules to suit any budget. We pride ourselves on listening to our customers and providing outstanding customer service.   We offer a casual and fun work environment and the opportunity to make an amazing contribution to the growth of our organization and support of our customers.

POSITION SUMMARY:

Located in the Burlington Commercial area, the Bilingual Agent shall make and/or receive telephone calls to make sales, place orders, manage customer’s payments while providing the customer with the best Customer Service Experience. The Bilingual Agent is expected to meet and/or exceed established sales targets.  Full training is provided and paid for upon completion. 

QUALIFICATIONS/EXPECTATIONS:

·         Must speak fluently in both French and English

·         Must be proficient in French and English and provide translations

·         Inbound/Outbound calls to existing customer base (not telemarketing)

·         Provide exceptional sales and customer service levels

·         Strong professional selling skills is a MUST, proven sales record

·         6 months – 1 year sales experience

·         Computer literate – strong keyboarding skills, Windows navigation, strong MS skills (outlook, excel, power point, word)

·         Energy, drive, sense of urgency and results oriented

·         Strong multi-tasking, negotiation and decision making skills

·         Must be flexible to work shifts between the hours of 9am – 11pm Monday through Saturday (hours subject to change during delivery seasons)

·         Assumes other duties as assigned by the Customer Service Manager

EDUCATION:

Minimum OSSD Diploma

COMPENSATION:

TBD

Paid training upon completion

If you are interested in capitilizing on this exciting opportunity, please submit your resume to: jobs@chriscohampers.ca

http://www.chriscohampers.ca/

 http://www.mylayaway.ca/

 https://www.facebook.com/chriscocanada/